Servicedesk

1) Reset to temp password in GV portal to P@ssword1 2) Have user rest temp password at mailrelay.grandvision.directory 3) Once successfully c...

If your device is not connected to the network, simply call the number listed on the PrintCounts sticker or email [email protected] and provide you...

Return order as credit Rewrite order same as original with same Discounts and Ins Save, generate invoice Change dollar amount of first payment, Sel...

-call store and check that all equipment is powered on -check that all cables are connected properly -power cycle router and switch -if service remain...

  Select Exam/Misc Order Select Misc Fee (money bag) from the top tab Select from drop down “Credit Error” Add to Order Select on the blue hig...

Navigate to SRV-FS Select respective department share Select a drive letter (preferably same letter as the rest of the department) Click OK create s...

  Navigate to SRV-FS/users Select Users name Select a drive letter (preferably H, if not taken) Click OK create shortcut on desktop

 Select the Management tab select change pay type from the top locate the transaction that needs to be changed select “edit” next to the transaction from th...

Enter 5 digit office number Enter Office Key Check "Remember this office" Click OK

  Select the Insurance Tab Click New Insurance Enter the Plan: For Eyes Eyewear Protection Plan Add Eligibilty using the original EPP Order ...